Exchange and return conditions

How can I return an item purchased from Bykerem Online Shop?

If you wish to return an item due to transport damage, production defects or cancellation, you can do so within 14 days from receipt do it for free.
To do this, you will need a return code, which you can generate via our website.

An invoice is not required for returns. Simply send the item with your name or order number. Please note the return policy below.
After review by our specialist department, the refund will be made within approx. 2–5 working days.
According to the law, returns must include the Turkish ID number necessary.

How can I exchange a seasonal item?

Seasonal items can be found in ByKerem branches Please bring the item in the Original packaging and with the The invoice with.
When using discount codes or vouchers when purchasing online, these are in the store not valid. Current prices and promotions in the store apply.

How long is the return period?

According to the Consumer Protection Act, the return period is 14 days from delivery. In case of defects in the product, the return can be made within 30 days take place.

When will the refund be made?

Once we receive your return, we will inspect it. Once the return is accepted, you will receive a confirmation email.
The refund will be made via the original payment method. The crediting time depends on your bank.

What are the return conditions?

• Return unused, undamaged, and in original packaging.
• A return invoice is required for corporate customers.
• If the item is used, compensation may be paid in the event of a loss in value.
• The review takes approximately 2–5 working days.

Where do I send my return?

The Trift 10 63263
Neu-Isenburg / Germany

How do I get my return code?

• With customer account: Login → My Account → Orders → Returns
• Without an account: Open order tracking → Enter data → “Return” button

Returns via other shipping services are subject to a fee. Freight-free shipments will not be accepted.
If you have any problems, please provide our contract code to the shipping service.